Customer & Tech Support
Atlantis Whirlpools products are built to individual specifications and manufactured only after the order is placed. Therefore, each product is made unique to the client, and is “one-of-a-kind”. Due to the high level of customization, few orders are eligible for cancellation or return once the order has been placed.
- Cancellations or change orders must be made within 24 hours and only with confirmation from Atlantis Whirlpools's order entry department.
- Only white soaking tubs or standard therapy whirlpools with no additional options may be returned. Air baths are not eligible for return.
- Only white, non-drilled sinks are eligible for return.
- Only white, standard shower bases are eligible for return.
- Stock Shower/Tub Enclosures may be returned only if in original, unopened packing and perfect condition.
- Bath Furniture is not eligible for return.
- Returns are subject to a minimum restocking fee of 25% plus the cost of return freight.
- Requests for returns after 60 days from the shipment date will not be accepted.
- Specially priced / quoted items are not eligible for return.
Please contact the Atlantis Whirlpools service department with any questions.