Customer & Tech Support

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Atlantis Whirlpools products are built to individual specifications and manufactured only after the order is placed. Therefore, each product is made unique to the client, and is “one-of-a-kind”. Due to the high level of customization, few orders are eligible for cancellation or return once the order has been placed.

  • Cancellations or change orders must be made within 24 hours and only with confirmation from Atlantis Whirlpools's order entry department.
  • Only white soaking tubs or standard therapy whirlpools with no additional options may be returned. Air baths are not eligible for return.
  • Only white, non-drilled sinks are eligible for return.
  • Only white, standard shower bases are eligible for return.
  • Stock Shower/Tub Enclosures may be returned only if in original, unopened packing and perfect condition.
  • Bath Furniture is not eligible for return.
  • Returns are subject to a minimum restocking fee of 25% plus the cost of return freight.
  • Requests for returns after 60 days from the shipment date will not be accepted.
  • Specially priced / quoted items are not eligible for return.

Please contact the Atlantis Whirlpools service department with any questions.